(08:43:51 AM GMT) Vickie: I am very sorry, I see you have an open email ticket, I am sure that the GM is working on this for you through the database group. But I have no way to do anything for you on this matter.
(08:44:12 AM GMT) Me: you can name me Don Quichote....
(08:44:55 AM GMT) Vickie: Is there anything further I can help you with today?
(08:45:13 AM GMT) Me: if I can't use my characters latest on sunday, I will cancel, delete and ask for my money to be refunded - pass this to whom ever
(08:45:43 AM GMT) Me: have you done anything for me except telling me that you can't do anything?
(08:46:48 AM GMT) Vickie: Have a good day
(08:46:50 AM GMT) Vickie has closed the chat session. If you still need help, please don't hesitate to contact us again.