Wow if this is the case then all these games must be screwed up.Originally posted by Kuroshio
However, Sony Online Entertainment and their Customer Support Representattives are responsible for the creation and enforcement of Policy in those games. Same goes for Turbine/Microsoft
Rest assured that this model does not exist in very many industries. Guess it's a cost saving measure letting less expensive labor have this type of function.
In traditional business, this would be the equivalent of letting human resources make executive decisions.