How about electing or designating senior representative to address class problems. Several online games have forums for leader only discussions between players and programmers. Anyone whoi plays longer than a day or two, learns or knows of problems. Many post "*****es" on unread forums.
Time for FunCom to realize those who play know much more then those who cash the checks. Customer satisfaction is the key to a sucessful business. You can't please everyone, but you sure as heck can attempt to please the paying majority.
Allow elected class leaders to post problem/bugs and require FunCom to comment/comply with fixes.