Hi all!
We’d like to keep you all updated about a couple of changes to Customer Support services coming up in the next week.
First up, the Live Chat service will no longer be available beginning Monday, January 11th. We’ll continue to offer E-mail support services via our help portal at http://help.funcom.com/ for all account, billing, and technical issues.
For all In-Game support requests, please continue using the “/petition” chat command from your in-game chat window.
Next up, there will be an adjustment to Customer Support hours.
Update: All support services will be available from 8:00 AM EST / 13:00 GMT to 11:59 PM EST / 4:59 GMT for all days of the week.
As always, our staff will work to resolve your issues as quickly as possible. Thanks for your attention, folks!