If this was just another "service" offered by some company, ppl would have /quit a long time ago already. I'm paying for this, i want something done, the "company" said "ok", then little info is posted in months, delays take years... Imagine this to be something related to your internet provider for instance. Would you have not chosen another company a long time ago? And by "I" i mean the community.
Ppl are leaving this game, i see it more and more deserted. The ones that still stay do so because they love this game. But, eventually, the patience will run low...