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Thread: Testing of new 'Live Chat' Support Service Starts

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    Funcom employee Testing of new 'Live Chat' Support Service Starts

    Customer Support is testing a new feature which will allow players to contact a CS representative for account issues over a Live Chat option (text chat). The idea is to provide players with a fast and easy to handle tool to get answers and solutions for account related questions and topics. The goal is to answer customers over this tool within a few minutes.

    Live Chat will be available for support of
    • Billing Page issues
    • Password issues
    • Account related topics

    Please note that all in-game issues still need to be reported over the in-game petition tool. Only account related topics will be handled over the Live Chat option.

    We encourage all our players to try out this new option during the initial testing phase that has started now. During the testing, support over Live Chat is provided in English only and is available from 15:00 to 0:00 GMT (11am to 8pm EST // 17:00 to 02:00 CEST). You find the button to start a Live Chat session on the billing pages at . Please note that the button is only visible during the hours mentioned above.

    We also would like to mention that there will be a survey sent to you by e-mail after every Live Chat support session. Customer Support is relying on your feedback to make sure any point that needs addressed is taken care of. So by filling out the survey you can help improve the process and the service to make sure it will fit your needs and expectations.

    Please remember that this is the first testing phase of the new Live Chat feature so please be patient in the beginning. But we are confident that with your help and feedback, we will get this new service ready and in place very soon.
    Last edited by Tarib; Apr 15th, 2010 at 19:22:03. Reason: fixed URL

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