Crash server = Lost Money and Item

This is the mail I will send every day to Funcom, till i get some decent help and not just 'can't help, sorry, bye"

That's actually the response i've had from a GM :

http://www.websatya.com/petition.jpg

WTF is wrong with this game, and those GM's ???

You can move a char from a dimension to another, but you can't check a trade log to see if it's correct that i was trading when the server crashed ?


Hello,

the server of borealis crashed, on 30 march 2002, at 18h40 (approximatively),

my character was in trade, with angessombre, for 15 millions creds + a pillow ql 56, when logging back on neither she of me, had the money and item.
she (named angessombre) also lost some bags from her bank.


The answer we got from the GM was :

[Sirmordred] : Hi this is a GM. We are very sorry, but we are still not able to reimburse. we are very sorry for this. (I can give you the screenshot of this)

Nothing else,

so i want you to CHECK MY TRADE LOGS, and give me my money back !!!
And giving such an answer is for me totally unacceptable !

If i have nothing done to help me, i will send this mail till I get some decent help.

Thank You

Satya
(Sol 151)

Well, you aren't the first person this has happened to, and I'm sure you won't be the last!

/me was quite irritated when she lost two full bags of varying QL shotguns due to FC server crash.

Same story tho, sorry we don't reimburse items at this time.

So, is there ever going to be a time that items will be reimbursed?

I would be very suprised if that was in fact a GM talking to u.

I think uve been had.

No he has not been had i had the exact same thing happenning to me i traded 2.5 mill got a crash and the answer i got was exactly the same, we can't reimburse sorry.

No they do not reimburse and sending them 50 emails or harrassing the GM's will NOT help they will just threaten to ban you from the game completely.
I know this for a fact as it happened to my husband.
Do you know why they can't reimburse you? Because they do NOT keep logs.
That must suck though to lose 15 million credits. Ouch!

Well, here are the answers i've got from the support :

---------------------

I can understand the frustration. Problem is he is right. There is a
total unbendable no reimbursal policy. I am just hoping we catch
something in the logs to help you out. The dev team knows that some
people lose there stuff on crash and are working to remedy it.


--
Best Regards,

Geoffrey Higgins
Funcom Support

-------------------

I will see if operations can help you. I have to warn you we do have a
no reimbursal policy currently, so if the logs do not pick it up, there
is nothing we can do. Hopefully operations will be able to get to the
bottom of it.

--
Best Regards,

Geoffrey Higgins
Funcom Support


------------------------------------------------------

No news since the 30/03/2002

...

...is the official policy with regards to lost items, of any nature.

Whats the point of logs if you don't use them?

'No screw-you-player, we cannot give you your yalm back. Yes we know you lost it due to the zoning bug (rem that folks? mean one with full inv) but our policy is to never reimburse items, to prevent people from abusing it. Yeah, we know that theres no way in F-ing hell you would've deleted your yalm, and its not tradable, so theres no way to exploit this, and supposedly we have logs showing you DID have a yalm, but its our policy, sorry screw-you-player'