I lost my Yalm today... a Yalm that I have been using for a couple months now.
I'm not sure exactly what happened, but while re-arranging my inventory, it disappeared.
Anyway... so I /petitioned... waited for 45 minutes to talk to a very nice ARK who told me he was going to up it to a GM.
I waited another 45 minutes or so for a GM to /tell me. When he did, I explained the situation, and he told me "Ok. I just need to go look in the logs. This will take a minute."
A couple minutes later, he came back and told me "It wasn't in the logs so I can't reemburse you."
We talked about this for several minutes (yes, I have screenshots), during which time I was told that the logs are very inaccurate (yes, I have him saying that in a screenshot), and that there was nothing he could do.
I asked him if it gets logged when I save... or when I logout... or when I GOT the plane... I was told that indeed these events are logged. But not in my case.
Ok. So it's just a plane. Just a plane??? I'm a level 41 enforcer who plays mostly solo. I found this plane in a chest after doing hundreds of repair missions with the hopes of finding one. I finally did, and I was thrilled. Lucky, sure. I won the lottery. But I worked like hell for that chance.
Now it's gone. I have about 70k credits to my name, and there's no WAY I will make enough money to buy a new one. Missions are tough enough now where I don't want to waste another 3-4 months of my life running repair missions hoping to win the lottery AGAIN.
Hrm.
I'm trying very hard not to whine... but the truth is... your planes aren't safe. Planes were supposed to be one of the most logged items of the game, and there's no record of the plane I have been using for months...?
Be careful, folks.
As for me... I just cancelled my account. I can't stand the fact that in a few seconds, months of work has been erased, and there's nothing they can do about it.
This game has had so many problems.
Funcom: fix your logs. And gimme back my plane.
-p
