Fall Subscription Offer, (almost ) none of the items gained

Took advantage of the fall subscription offer on two accounts and the only thing added were the Funcom points and subscription time.

I did not gain:

ICC Peacekeeper Armor
Stack of 20 Instant Grid x 2
Stack of 10 IP Reset Points x 2
Phrasefront Kananmuna (Southpark's "IT" :p)

Expansions I already had of course, and I still had Instant Grid and IP Reset Points from the Hardcore Pack.

Any ideas or should I shoot off an email to customer service or do an in-game petition?

Did you do the item store claim ?

Can take some hours till its in claim, did with me at least:)

Item store claim, yes.

Just checked and nothing yet added. Guess I'll have to contact CS.

Just posting to say everything has been sorted. I don't know what technical, mystical voodoo it took, but GM Raetos got it taken care of. Thanks!