Originally Posted by
Lazareth
This is where I disagree, Genele is the GAME DIRECTOR... In your analogy, that's the equivalent of the MANAGER of the store. No, the manager might not be the top of the top, but he takes it upon himself to manage that store, to be the person to handle discrepancies with customers of that store, and to be perfectly honest, he's responsible for the MANAGING of that store. And to make your analogy a little more contextually correct, it's more like employees of the book store constantly feeding me wrong information, and just generally providing a poor service to me despite my years of loyal service to said store.
I can tell you right now, having worked in hospitality for 8 years and currently being a bar manager, if a large, large majority of my patrons were displeased with the service they were being provided, my bosses would not let that stand, they would not accept me palming off the responsibility of handling that issue to them, and they sure as hell wouldn't go, "Oh well, he's doing the best with what we give him", and neither would those patrons.