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Thread: 18.1 - Serious Issue and Rollback

  1. #1

    Funcom employee 18.1 - Serious Issue and Rollback

    Ok, there isn't a way to sugar coat this one unfortunately.

    By and large, everything went well on the surface with the update today, the vast majority of the changes have been enjoyed and the new content has worked well for most.

    However, and here is the serious but, a rare but serious issue has been discovered causing a small number of characters to lose their perks and research levels. It is never acceptable for us to risk players losing data on their characters. This is pretty much the most serious type of issue we can encounter, regardless of the number of players affected, it is important we safeguard people's hard earned progression wherever possible.

    This data corruption has also resulted in server instability as the code tries to cope with the resultant erroneous data. This is causing server crashes, and that affects more players. As time progresses this issue will begin to affect more and more characters..because of this the live servers will be coming down shortly to give us a chance to isolate the issues, test fixes and apply a data rollback to 11am this morning to ensure that players do not have their characters damaged in the long term.

    Those that have spent their paid points on the new apartments will not loose anything in this process and the points will be returned regardless of whether the transaction occured after 11am this morning or before.

    We are very sorry for the inconvenience caused by this issue and hope to restore the live environment as soon as possible.

    Again, this is certainly something none of us like to have happen, but we wouldn't take this course of action unless it was absolutely neccessary for the safety of all your characters. Thank you for your understanding.
    Colin Cragg
    This "Means" Cake
    Past Game Director (2008-2011)

  2. #2
    So this is a *character* rollback alone, right... not a patch rollback, so we won't have to reinstall AO...
    zDD - a Damage/HEALS/Tanks/XP parser
    Quote Originally Posted by Vlain View Post
    yea...the best way to fix messed up game mechanics is by giving up item slots for new 'bug fix items'...like I said before, next we'll get the Staff of Pet Pathing and perhaps an Anti-LD Ring and how about some pants that make it so I don't get forced to autoface my opponent after casting a nano when I'm trying to run away...Combined Developer's Wear of Autoface Resistance, and maybe some new symbs with broken quest resistance, oh, and how could I forget the upgrade to the scuba gear that adds Rubberbanding Resistance...

  3. #3
    Stars "Wormx" Monkey 220/30/70 3rd opi fix on RK1, 7th on all dimensions to hit AI30 Thanks for all the raids : )
    DanceMeTo "Summerglow" TheEndOfLove 220/27/67 Opi Fixer. Yes, I like fixers.
    LifeIs "Winterglow" NoCabaret 150/14/42 Opi Fixer. Waiting for more hits with the nerfbat.
    Doctor "Wormx6" Panda 220/20/55 Atrox doctor, dinged 220 off Thrak key quest : )
    Mr "Ceilingcat" Monkey 220/23/52 Soli MP, hiding in the ceiling, watching...
    Too many other alts to list here...


  4. #4
    Hope not i jsut got home and started to patch when i see this

    Anyway could have posted this like 20 mins ago would just stayed at work some more.
    Crats pwn

  5. #5
    /facepalm
    210/18 Solitus Ranged Advy RUSTINEL * GARRZ Soldier Solitus 166/21
    145/18 Solitus Engineer DROIDAGE * AVYLORAN Keeper Solitus 161/14
    97/10 Solitus Metaphysicist MEHFIS * ZHERE Nanotech Nanomage 85/9
    Operator SCARCITY Fixer Opifex 49/5 Only TL2 Fixer solo title 7, all servers
    The Smuggler's Tale
    New Beginnings

    Advisor of Shattered Dreams and Lumen Orien


    Co-founder of Lumen Orien

  6. #6
    Thanks for being on top of things as always Means

  7. #7
    Heyas,

    Well, to be honest, i just twinked my Cloak of the Reanimated Illusionist on my newly dinged TL6 NT. Additionally, i managed to patch AO on my iMac running under Crossfire without any problem (i didnt get an resource database conversion, tho=

    Anyway, i wholeheartedly understand the rollback because data integrity cant be sacrified.

    Keep up the good work, no matter what others say GL for the next hours.

    regards
    /z
    Level 200 Nanomage Nano-Technician on Rimor speaking... - Unit Commander of Knights of Ka
    Toons:(*=froobs)
    Zzzzzzwap* (inofficial main),
    Krisplin* (main, but buff whore),
    Theophrastus* (piercing doc - aka froob shade)
    Kosminski (Shade - Yes, i went paid...)
    Codeleet (s10 & pvp)
    ~ Founder of TL5+ - Rimor TL5+ froob raid force ~ || ~ My Tweet... ~

  8. #8
    so does this mean i am gonna loose everything i farmed today such as weapon upgrades ect?
    Former Assistant Director of Pack of Noobs

    Fake Friday with Means, and it worked!

  9. #9
    Yep, thats what he said. Servers are rolled back to what was before they went down.
    Level 200 Nanomage Nano-Technician on Rimor speaking... - Unit Commander of Knights of Ka
    Toons:(*=froobs)
    Zzzzzzwap* (inofficial main),
    Krisplin* (main, but buff whore),
    Theophrastus* (piercing doc - aka froob shade)
    Kosminski (Shade - Yes, i went paid...)
    Codeleet (s10 & pvp)
    ~ Founder of TL5+ - Rimor TL5+ froob raid force ~ || ~ My Tweet... ~

  10. #10
    DAMMIT I just finished stuffing Xan symbs back in after a mapnav reset WTB gm re-equiping my junk plx
    ____ Equipment
    Kopo: There's nothing wrong with the (NT) profession itself, it's just that the other 99.9% of us playing it are deluded & incompetent.
    Unzipped: I'm right, Schmorgi is right... everyone else is wrong and /org lazy.... yep... that pretty much sums up my thoughts.
    Mangle: .... even still the leveling curve seems steep. Why must there be an exponential leveling curve? Who the hell invented that crap with MMOs to begin with?
    deniska: malewerecat h8 for making me agree with Masta
    sobeguy:Anyhow, Marius was evil regardless. Gaute was evil too. They are like, the Bat Man and Robin of evil. They probably run around in tights and masks, making vaguely homoerotic comments, and generally meddling anywhere people are trying to have fun!
    Righteous:Sil is in the kitchen making some sandwiches, he says you're lying and doesn't know who you are.
    Sephiroth:you managed to bother two people with one sentence. Nice
    I Remember The Missing: Nepenthia, Naraya, Satenia.

  11. #11
    Quote Originally Posted by Cdogg421 View Post
    so does this mean i am gonna loose everything i farmed today such as weapon upgrades ect?
    i think so
    Been here, done this...
    Time to move on...

  12. #12

  13. #13
    I'm sad to see people bid points on tarasque loot, than later find out they no longer have thier dchest, rbp, EoT, etc


    Anyway thanks alot for the rollback, i will lose my mk6 moongose i farmed... and i'm sure alot of players will be pissed of because off this rollback if they recently found/farmed/traded/bought city's/etc
    Last edited by Luiza; Jun 24th, 2009 at 21:59:35.
    Solitus Enforcer - General of Divine Shadow NEUTRAL

  14. #14
    i belive that if this emergency patch will resolve the issues, let it happen, in fact i encourage it to happen, so they finaly fix the stuff!

    gl fc, u guys prolly gonna be all night at this one.
    Been here, done this...
    Time to move on...

  15. #15
    As I've been reading the forums today at work and seeing what has unfolded over the course of the day, I knew it would inevitably come to this. Thank you for doing what is necessary.
    Autohead 220/30/70 Solitus Soldier - Synergy Factor
    Auron 220/25 Keeper ::: Shadowslave 220/23 Shade ::: Radius 211/21 Nano-Technician
    Sunza 207/21 Martial Artist ::: Voss 182/15 Engineer ::: Shadowhead 150/16 Agent

  16. #16
    Basicly anything anyone has done today has been of a waste of time...

    those who got new loot... it will be gone...

    those who been working on equiping symbs... they arnt equiped :P


    ur toons gunna be how it was before patch...


    so any compensation for not being able to iron out these bugs in the game and wasting a day of our paid money for the game and time?

    nope.
    ^_^ General of Circle Of Notum ^_^
    -----------------------------------------------------------
    Rubi-Ka 1 Atlantean
    Vipeh - 220/21 - Solitus Martial Artist - The Main / Inf Farmer / Semi Retired
    Armedforce - 220/16 - Solitus Soldier - TL7 PvP / Bot Farmer / Pew Pew?
    Jobecratz - 220/10 - Solitus Bureaucrat - XP Totem / Pet profs are boring!!
    Jobekeeper - 220/14 - Solitus Keeper - New PvP Whore / Currently Working On!
    Yetzimo - 220/13 - Atrox Shade - Level wh0re ftw!!1! / Next 220 maybe?
    ?????? - 220/26 - Solitus Fixer - Play on when bored or want to kill someone
    Zemzo - 94/09 - Opifex Trader - Smelly president made me make a twink
    -----------------------------------------------------------

  17. #17
    Quote Originally Posted by Luiza View Post
    I'm sad to see people bid points on tarasque loot, than later find out they no longer have thier dchest, rbp, EoT, etc

    The points they spend will be lost and not refunded :[

    Anyway thanks alot for the rollback, i will lose my mk6 moongose i farmed :[


    Yes, because Tara is that important

  18. #18
    It is never acceptable for us to risk players losing data on their characters. ... it is important we safeguard people's hard earned progression wherever possible.
    You should tell your GMs that. I lost 10,000,00 cr when a zone crashed and my character was rolled back and I was told by the GMs there was nothing they would do for me. Doesn't sound like they cared about people's hard earned progression in that case. *shrug*

    Good luck with this rollback.

  19. #19
    Sounds to me like it's time to re-structure test server and use it for what it's supposed to be instead of party central.

  20. #20
    Hmm I realy didn't want that phasefront charon anyway ;D

    Still I did full ip reset and retwinked my symbs and still is doing it now you say gotto do it again?
    Ekarona 220/30 Female Solitus Engineer, long term member of Northern Star and proper "poor" gimp.
    Ekaslave 220/low Female Solitus Trader, FLAT(TM) pricing TS, almost all can do!
    Ekaros almost there/almost there too Male Solitus Martial-Artist.
    Ekadv gimp/gimp Female Opifex Adventurer

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