Upcoming Changes to Services ...

[Emma]

These are not upcoming ... with tomorrow's patch!! They are already implemented it would seem as soon as you posted to Forum Announcement if not before.

I had a character I wanted to move before the change took effect only to find the option was already gone.

Removing the options to merge accounts, transfer toons between accounts, etc. should have been announced with a grace period so that we could make any movements/merges we had already planned.

Being informed of upcoming changes that are Already in place is NOT Communicating with your Player base.

Emma

Quote below is from Andy 'Odonoptera' Benditt
Community Manager's post Today.

-------------------------------

Hey all!

With the changes coming up to the Membership Rewards and Veteran Point system, some account services are changing. There’s some important points we would like to share with you, effective as of 1:00 PM EDT April 13, 2016:
•New Veteran Accounts may no longer be created.
•Accounts may no longer be merged.
•The Character/Account Transfer service is no longer available.

We’re investigating the possibility of the character transfer service returning at a later time, with new and improved functionality.

We are also implementing a new offer that essentially combines the All Expansions upgrade with the first purchase of Membership when going from a Froob account! This should help streamline the process for newer players and veterans alike, and eliminates situations where a Froob can buy membership without getting the expansions first!

Thanks for your attention, folks! If you have any questions, please feel free to PM me, or contact customer support at http://help.funcom.com/.

[Caloss2]

Seriously wtf FC ?
Do you hate your paying customers this much ?

[Foob]

I assume they disabled it without warning so people couldn't merge their chars back onto one account with the announcement of the new system that screws vet points over. The more active accounts that people will be forced into subbing far into the future to get the same rewards the better for them. It's actually quite amazing they would go to such lengths taking the rewards from past payments and deciding now you get them from future payments instead, greed... And the limited dev power this game already has being put into this instead of bug and exploit fixing. Gaming companies still don't understand reputation how you treat your customers is everything, giving pretty much no warning that all accounts are now frozen in time after years of flexibility is blatantly treating your customers like crap for money reasons. An in depth explanation of why and future plans would have gone a long way. Correct me if I'm wrong though please.

Maybe FC has some better system in store, who knows with so little details given before they up and removed it.

[McKnuckleSamwich]

If I'm wrong feel free to correct me please.

You're always wrong.

But I would do anyyything for love, but I won't do that.

OOOOOH no, no

I won't do that.

[Vinkera]

I've said it many times, a little communication goes a long way. Funcom clearly isn't on the same page, but hey... I'm just a project engineer, what do I know about making sweeping changes...

You're always wrong.

But I would do anyyything for love, but I won't do that.

OOOOOH no, no

I won't do that.

It's good to see you've loosened up a bit MKS.

[Bendaar]

Dear higher-ups at Funcom,
implementing these changes with no advance notice was not cool.

[Wakizaka]

Lol. I was actually thinking I should attach my mule account to my mains.
So much for that plan.

[Ophiuchus]

FC is desperate, but the old vets with a tonne of accounts are pretty much all AO has left keeping the lights on. Surely that's the demographic you want to piss off the least?

[kemi]

Dear higher-ups at Funcom,
implementing these changes with no advance notice was not cool.

QFT

but can even be simplified to

implementing these changes was not cool.

[Xortdan]

I won't be renewing my accounts again. Good job Funcom?

This all just feels like a huge stab in the back for long term vets.

[pinkishpunk]

What changes are we talking about for vet ? a look at Odonoptera
post at http://forums.anarchy-online.com/sho...fers&p=6229514
is aweful low on infomation , anyone care to explain whats going on ?

[Oliveerz]

Guess we're about to find out...

[Foob]

Guess we're about to find out...

I think this patch just lays the "groundwork" and not the actual system?

[Cratertina]

New Veteran Accounts may no longer be created.
Accounts may no longer be merged.
The Character/Account Transfer service is no longer available.

We’re investigating the possibility of the character transfer service returning at a later time, with new and improved functionality.
Or some reason. Just single line, so communication is done why some feature vanished.

Well What is the problem? They desire to reward people who will be loyal in the future...

Character transfer should be back online. Or at least temporarily so people can reemerge their accounts if so desired.

[Jihnna]

What is the problem? They desire to reward people who will be loyal in the future...

All 15 of them...

[Bendaar]

I just got the e-mail about the new time-based membership rewards and I think Funcom has gone all Vader on us.

[Discipline]

NOT cool. You can't just disable such a service out of the blue. I'm really looking forward to a more detailed explanation. If this service is permanently removed, A LOT of accounts will stay/go Frozen. Not to mention the screwed up ones.

[PigBrother]

Question : what is everyone doing with the Veteran points ? Asking because I do just 1 thing : buying beacons (10+10+50=70 vet points) and ofc you can do very good with only (10+10 - SL recall+ RK recall)

Why is everyone QQ-ing about vet points ?? God damn it ! What is wrong with you ppl ??

[Eedesti]

It's spit-in-your-face-disrespectful.

[Ventor]

I probably have no right to complain, but as I won a lifetime subscription for AO many years ago I won't be able to gain any of those Membership Awards.
Still, it sucks not to be able to move characters! I hope they will fix it by allowing to log more than 1 character from the same account at some point, that would solve it for me.