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Thread: Availability of Customer Support services & hours (Updated)

  1. #1

    Funcom employee Availability of Customer Support services & hours (Updated)

    Hi all!

    We’d like to keep you all updated about a couple of changes to Customer Support services coming up in the next week.

    First up, the Live Chat service will no longer be available beginning Monday, January 11th. We’ll continue to offer E-mail support services via our help portal at http://help.funcom.com/ for all account, billing, and technical issues.

    For all In-Game support requests, please continue using the “/petition” chat command from your in-game chat window.

    Next up, there will be an adjustment to Customer Support hours.

    Update: All support services will be available from 8:00 AM EST / 13:00 GMT to 11:59 PM EST / 4:59 GMT for all days of the week.

    As always, our staff will work to resolve your issues as quickly as possible. Thanks for your attention, folks!
    Last edited by Odonoptera; Feb 1st, 2016 at 15:45:25.
    FuncomAndy 'Odonoptera' Benditt
    Community Manager
    Twitter: @Odonoptera


    Anarchy Online Website | Social Guidelines | Customer Service

  2. #2
    Live chat was the only good thing about your costumer support.
    Valhall Guardians

    Thapetowner 220 Meta-Physicist
    Hyimoliver 220 Soldier
    Ihatemyself 200 Shade
    Hardcore 200 Adventurer
    Ilovetokill 170 Agent
    Ilovetodrain 150 Trader
    Oxiahe 150 Doctor
    Critterz 150 Martial-Artist
    Awaaa 74 Soldier

  3. #3
    Quote Originally Posted by Oliveerz View Post
    Live chat was the only good thing about your costumer support.
    Joining on this one.
    Live chat was the only method I've received responses at when my issue came up.
    G.F.B.D.
    --------------------------------------------
    Artyomis has played 800 days 0 hours 0 minutes 0 seconds
    WTB subscription price lowered for eastern europe countries due to current USD/EUR-to-local-currency rates.

  4. #4
    Quote Originally Posted by Oliveerz View Post
    Live chat was the only good thing about your costumer support.
    yup
    Devil Inside

    Spead 220/30 Fixer Fpea 170/24 Agent
    Default1025 144/18 Trader Imaganker 75/8 Agent
    Franklucas 30/3 Trader Battleprod 13/0 Trader
    And exactly 137 other alts that you dont need to know

  5. #5
    Why are you dropping Live Support support ?

    220s "Wakizaka", "Sneakygank", "Wakimango", "Wakisolja", "Tardersauce", "Bushwaki", "Midgetgank", "Bugfixxx", "Ramsbottom", "Paskadoc"
    200s Chrisd, Malema, Delbaeth
    TL5s Youfail, Bugfixx, Riothamus, Johndee

    Proud President of Haven | TL5 PvP


  6. #6
    Quote Originally Posted by Wakizaka View Post
    Why are you dropping Live Support support ?
    if i were to guess i'd say the reason starts with an M and ends with an oney

  7. #7
    Quote Originally Posted by Oliveerz View Post
    Live chat was the only good thing about your costumer support.
    This.
    Michizure is love, Michizure is life.
    --
    Dywas - 220/30/70 Neutral Nanomage Nano-Technician
    Caramela - 220/30/70 Neutral Solitus Doctor
    Desejos - 220/30/?? Neutral Atrox Enforcer
    Gretchenross - 220/30/?? Neutral Opifex Shade
    Bizzle - 220/30/70 Neutral Atrox Soldier

    --<3 Professional love--
    * Aiken pets Lazy on the head. Sure it is, you keep telling self that
    <Aiken> such a cutesy clammer aren't you *cheekpinch*
    <Lazy>
    <Lazy> viva la revolucion
    * Dywas decides to walk away from the soon-to-be sexytime
    <Aiken> lol Dywas, Id make a man of him
    <Lazy> Dywas, i'd go gay for aiken. no lie

  8. #8
    Quote Originally Posted by Oliveerz View Post
    Live chat was the only good thing about your costumer support.
    Indeed
    .
    Dagget
    President,
    Venice Academy

  9. #9
    That's concerning to say the least, player base below 1k now ?
    Caloss2 LVL 220 melee VANGUARD (semi retired).....Llewlyn 220/30/70 meepmeep.....Boooocal 220../30/70 Soldier.......Knack 220/30/70 Keeper.....Hiesenberg 215/xx/xx NT NERFED Neytiri1 220/30/70 Shade Knacker220/30/70Meat shield
    https://www.youtube.com/user/caloss2 for guides/walkthroughs/letsplays and all your other AO needs
    Quote Originally Posted by Mastablasta
    In my special design documents that I feed to the FC devs, who are my willing slaves.

  10. #10
    Quote Originally Posted by Oliveerz View Post
    Live chat was the only good thing about your costumer support.
    bump..

  11. #11
    Quote Originally Posted by Oliveerz View Post
    Live chat was the only good thing about your costumer support.
    Also.. this.
    Caloss2 LVL 220 melee VANGUARD (semi retired).....Llewlyn 220/30/70 meepmeep.....Boooocal 220../30/70 Soldier.......Knack 220/30/70 Keeper.....Hiesenberg 215/xx/xx NT NERFED Neytiri1 220/30/70 Shade Knacker220/30/70Meat shield
    https://www.youtube.com/user/caloss2 for guides/walkthroughs/letsplays and all your other AO needs
    Quote Originally Posted by Mastablasta
    In my special design documents that I feed to the FC devs, who are my willing slaves.

  12. #12
    Quote Originally Posted by Lazy View Post
    if i were to guess i'd say the reason starts with an M and ends with an oney
    https://en.wikipedia.org/wiki/Jenna_Maroney

    ???

  13. #13
    Come on Funcom Way to go BACKWARD! Absolute WORST business move ever. To say I'm disappointed, is to say the least I'm permitted here with out getting an infraction. You barely had it operational as it was with its limited hours...and yet it was still useful to your "customers". The idea is to make yourself easier to reach, provide help, and relate to your "customers". We are still that.


    I have 25 years of customer service training, expertise, and customer motivation experience and trust me. This isnt the way to do it!

    Please reconsider these options.



    *All FC Forum entries are logged for originality verification purposes.

  14. #14
    Quote Originally Posted by Esssch View Post
    This.
    Vinkera - Soli NT - 426k DPM - Setup
    Robbey - Soli Crat

    Lone anarchists - Tower of Babil

    Celez - Soli Doc
    Loaloa - Soli Enf
    Wondershot - Nano Soldier
    Robzor - Soli Engi
    Proserpexa - Opi Agent

    Trying out civilization - Storm

  15. #15
    It's almost like they are TRYING to kill our game. This is really shortsighted.
    "A leader is a dealer in hope."
    ~Napoleon Bonaparte

  16. #16

    Funcom employee

    Hey all, I understand that Live Chat no longer being available is a concern; please know that we made the decision based off of the overall trend we were seeing from players' surveys and feedback. Our ability to resolve your issues through the e-mail format is orders of magnitude higher than that of Live Chat, and we were already re-routing a lot of players from Live Chat to E-mail in the first place.

    It may take a little longer to hear back from us about an issue, but the rate at which your issues will actually be resolved on the first go-around will be much greater. There is still the /petition system if you wish to speak to a live representative, but please be sure that you're writing in about an in-game issue when creating a petition. If you have any other concerns about this matter, please feel free to PM me--I tend to be quick on responses.

    Thanks for your understanding! Cheers.
    FuncomAndy 'Odonoptera' Benditt
    Community Manager
    Twitter: @Odonoptera


    Anarchy Online Website | Social Guidelines | Customer Service

  17. #17

    Funcom employee

    Update: All support services are now available between 8:00 AM EST / 13:00 GMT to 11:59 PM EST / 4:59 GMT for all days of the week.
    Last edited by Odonoptera; Feb 1st, 2016 at 15:44:54.
    FuncomAndy 'Odonoptera' Benditt
    Community Manager
    Twitter: @Odonoptera


    Anarchy Online Website | Social Guidelines | Customer Service

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