Hello.
I really didn't find proper forum tree for such questions so i post here as my situation is related to game shop.
I did buy FC points. My debit card has different name on it, that how it happened, but I have all rights on it. I already payed from that card and for request from FC already supported them with photo of my card and id. During that purchase bought points ere not shipped to my account. After petition I was redirected to account service and sent them again my information. No reply. My account is banned. I send again them letter.
Now - my question - where i can read about my consumer rights which regulate this lovely company.
In Terms and Services said:
1. Grant of a Limited License to Use the Service. Subject to your agreement to and continuing compliance with this Terms of Service, you may use the Service solely for your own non-commercial entertainment purposes by accessing it with a web browser or an authorized, unmodified Game Client. You may not use the Service for any other purpose, or using any other method.
AND
4.a. FUNCOM MAY SUSPEND, TERMINATE, MODIFY, OR DELETE ANY ACCOUNT(S) AT ANY TIME OR FROM TIME TO TIME, FOR ANY REASON OR FOR NO REASON, WITH OR WITHOUT NOTICE TO YOU. YOU ACKNOWLEDGE THAT ANY AND ALL GAME ASSETS AND/OR ACCOUNTS MAY BE DELETED, ALTERED, MOVED OR TRANSFERRED AT ANY TIME OR FROM TIME TO TIME, BY OR AT THE DIRECTION OF FUNCOM, FOR ANY REASON OR NO REASON AT ALL, INCLUDING, WITHOUT LIMITATION FOR ANY VIOLATION OF THIS TERMS OF SERVICE, THE EULA, THE PRIVACY POLICY OR THE CODE OF CONDUCT, AT THE SOLE AND EXCLUSIVE DISCRETION OF FUNCOM. FUNCOM EXPRESSLY DISCLAIMS ANY VALUE, CASH OR OTHERWISE, ATTRIBUTED TO ANY DATA RESIDING ON SERVERS OPERATED BY FUNCOM, INCLUDING, WITHOUT LIMITATION, GAME ASSETS. YOU UNDERSTAND AND AGREE THAT FUNCOM HAS THE RIGHT TO REMOVE ANY GAME ASSETS IN WHOLE OR IN PART AT ANY TIME FOR ANY REASON OR NO REASON, WITH OR WITHOUT NOTICE AND WITHOUT LIABILITY OF ANY KIND TO YOU.
AND
4.b. You may cancel any Account registered to you at any time by following the instructions on the Site. In the event that you terminate or breach this Terms of Service, you will forfeit your right to any and all payments you may have made for pre-purchased Game access or otherwise relating to the Services. You acknowledge and agree that you are not entitled to any refund for any amounts which were pre-paid prior to any termination of this Terms of Service.
AND ALSO
ONCE YOU AGREE TO THIS TERMS OF SERVICE FOR THE GAME”) AND SERVICE FOR THE GAME COMMENCES, YOU WILL NO LONGER BE ELIGIBLE FOR A REFUND FOR ANY AMOUNTS OR OTHER CONSIDERATION PAID BY YOU FOR THE USE (OR FUTURE USE) OF THE GAME CLIENT OR THE SERVICE.
So, do i understand right that I can buy service and not get it, by "FOR NO REASON" be suspended. And I have no rights for refund and actually no rights at all. And if I ever decide to go to court with this injustice i even have to pay for it?