Hello Funcom!
I returned after a very long absence from the game and logged on my two old accounts which I reactivated again.
After a while I discovered a notice about merging two accounts which I though was an excellent idea to make it easier to handle my chars.
This is what have happened.
I bought some funcom points with my credit card which worked just fine.
I upgraded from my AI expack to Xan on both accounts and that FAILED.
I thought there was something wrong on my part so I removed and reentered the credit card information I provided very careful and it still failed.
So I called my bank and they said that there was nothing wrong with my card and that everything was working just fine on their part...
But they had not recieved any purchase order from you at all the last day or two.
And that's kind of strange since I tried to pay for both my merged accounts to have the Xan package now at least 10 times.
So I found this very strange and logged onto my froob account and tried to buy funcom points with exactly the SAME credit card information as I gave you above.
And this worked just fine.
Then I thought that it must be something with upgrading so now I have upgraded my froob account up to and including the Xan package.
Everything with the same information I provided you in my two paid accounts above.
I sent a support mail to you through your official homepage.
And now someone answered me and told me that this issue has been resolved.
Great!
I logged to my accounts and guess what?
The payment still DOES NOT WORK!
And YES I have removed the credit card information and reentered it again..
I have double, triple, quadruple and quintuple checked that my information is correct but it still FAILS the payment.
I even tried a different credit card I have and it FAILS.
So what's going on?
An annoyed customer!