Hello,

Thank you to all who have preordered and who continue to order . The vast majority of orders have been received without problems and we are very grateful for this. We are aware of a few issues and have taken the following steps to alleviate any concerns. While these issues have affected only a small fraction of customers..we wanted to update you all.

1. Ebgames was issued more keys after they sold out of initial stock and also was issued keys to handle their very few orders that encountered shipping difficulties to allow those customers to log in today. They are working with individuals who did not receive keys due to spam filters on some free mail accounts.

2. Gamestop was issued more preorder keys to fulfill orders on their request.

3. Play.Com is issuing preorder keys.

4. Funcom's ASKNET store has ended the preorder campaign and is issuing downloadable keys to those who ordered before the preorder deadline and who will not receive the game box in time for today's launch.

5. Funcom's ASKNET store has placed a notice for those that ordered after the preorder deadline that the U.S/Canada warehouse is sold out of AI and that orders placed now will not be shipped until approximately 13 Sept as another batch is being built.

6. We are working with partners in Russia, Germany and Norway who have sold out .

7. To handle the massive demand, we will offer downloadable sales versions of AI on our website and through two partners beginning today. More info to come soon.

8. The vast majority of retailers still have available in store stock--please contact your local retailer for in store pick up orders.


Please contact local retailers or online retailers directly with order issues as we will not have your account information pertaining to orders at Funcom. The Funcom ASKNET store can be contacted at funcom@asknet.de or via other methods listed at:
https://funcom.asknet.com/cgi-bin/pages/contact


If you are unable to resolve the issues via that method, please do let us know by writing marketing@funcom.com .