Please seriously fix this. Many people I know are loosing item in inventory and bank when there is a crash or sometimes when zoning. It really hurts when Arks tell us there is nothing they can do. FC policy doesn't offer much. That is bad. What if the item we lost is rare. Last thing I want to hear is "I am truly sorry, but there is nothing I or FC can do for you. Is there anything else you need help with?" YES!!! get my stuff back!!!!! FIX THIS!!!!